Dynamic PC Support

Worldwide TechServices is a global leader in delivering technology services and solutions. The Dynamic PC Support position performs tasks related to the repair of client products, provides customer support, and meets customer service satisfaction criteria.

Requirements

• Provide customer support for designated equipment
• Answer client questions in a professional manner
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria
• Complete all administrative tasks associated with each call
• Complete real-time reporting of all calls
• Follow established policies, guidelines, and documents
• Ensure control of assets and inventory
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines