Director of Operations, ARE

The Director of Operations provides strategic leadership and operational oversight for the Association Real Estate Division, ensuring exceptional client satisfaction and efficient workflow execution.

Requirements

• Support ARE President in oversight and management of all ARE functions
• Serves as a positive advocate of change and growth
• Leads successful, lasting client relationships
• Strengthens Association management operations
• Oversee day-to-day management operations across all assigned communities
• Lead, mentor, and evaluate community managers
• Directly supervises community managers
• Oversee a small portfolio of community associations
• Partner with managers to build strong, trusting relationships with Boards of Directors
• Provide guidance on governance, meeting preparation, communication strategies, and best practices for community management
• Establish benchmarks and performance metrics for community managers
• Conduct regular reviews of portfolios to identify trends, service issues, and opportunities for process improvement
• Champion the consistent and effective use of Vantaca for action item management, workflow automation, and client communication
• Identify opportunities to leverage technology to enhance efficiency and service delivery
• Ensure all management practices comply with company policies, management contracts, and applicable state and federal laws
• Partner with internal departments to support compliance, risk management, and quality assurance
• Partner with leadership to develop continuing education initiatives
• Maintains an emerging leadership presence within industry groups
• Model WPM's core values in all professional interactions

Benefits

• Annual Salary starting at $120,000.00 (commensurate with experience)
• Opportunities for bonuses and allowances