Service Delivery Manager
WSD GmbHLondon, England, United Kingdom
Posted March 23, 2026
Full Time
About the Company
WSD GmbH is a specialist in delivering online solutions for structured financial products, building endâtoâend websites and web applications for investment banks, brokers and other financial institutions worldwide. The company covers the full product lifecycleâfrom concept, design, and development to hosting, document generation (term sheets, prospectuses, PRIIPs, KID calculators) and ongoing site managementâwhile integrating marketâdata distribution and highâreliability application hosting. WSD distinguishes itself through agile, customerâcentric project delivery, a highly motivated and creative engineering team, and a culture that balances innovation with workâlife harmony across offices in Frankfurt, Göttingen, Switzerland, Hong Kong, London and NewâŻYork. These capabilities make WSD a trusted partner for leading financial service providers seeking cuttingâedge, technically robust digital platforms.
Job Description
We are looking for an experienced Service Delivery Manager to own endâtoâend service delivery for our customers within a fastâpaced fintech environment.
Requirements
- Act as the primary escalation point for customers across incidents, service requests and operational issues, ensuring timely resolution and clear accountability.
- Lead Major Incidents endâtoâend, coordinating internal teams and thirdâparty providers through to resolution.
- Coach, mentor and support Service Analysts, improving investigation quality, incident ownership and customer communication standards.
Benefits
- Flexible work environment
- Professional development opportunities
- Diverse and inclusive workplace
