Technical Support Specialist I - MEX
WWEX GroupMonterrey, Nuevo LeĂłn, Mexico
Posted August 27, 2025
Full Time
About the Company
WWEX Group is a comprehensive shipping and logistics platform that serves SMBs, mid‑market, and enterprise clients with a full suite of services—including parcel, LTL, FTL, specialty freight, expedited, temperature‑controlled, and international shipments—backed by advanced technology and a nationwide network. The company unites five leading brands—Worldwide Express, GlobalTranz, Unishippers, BLX, and JEAR Logistics—to deliver end‑to‑end solutions across direct, agent, franchise, and specialty channels, ensuring consistent quality and scale. With 2,800+ direct employees, a vast agent network, and 200+ franchise partners, WWEX Group leverages deep industry expertise and strong relationships to help customers "ship smarter" and grow beyond their size. Distinctively, it is the only provider that integrates all major shipping modalities in one platform, offering enterprise‑grade capabilities to SMBs while maintaining the agility and cost‑effectiveness that small businesses demand.
Job Description
Technical Support Specialist I - MEX provides business technology support services and applies best-in-class practices. The role requires a Bachelor's degree and 0-2 years of relevant experience.
Requirements
- Understand and support the company’s proprietary systems and other third-party systems
- Provide first line technical support via phone, e-mail and/or a desktop support application
- Identify, research and resolve technical issues with company’s proprietary systems and other third-party systems
- Troubleshoot basic hardware issues
- Test bug fixes and enhancements
- Redirect or escalate problems as appropriate
