Analyst - Contact Center Operations
XAD TechnologiesDubai, United Arab Emirates
Posted January 7, 2026
4000 - 5000 AED
Full Time
About the Company
Insufficient information available to generate a summary.
Job Description
The Analyst - Contact Center Operations monitors and manages live contact center operations to ensure service level targets are achieved across all lines of business, sites, and languages.
Requirements
- Diploma in Business Administration or related field
- 13 years of experience in real-time management, WFM, or contact center operations
- Strong understanding of contact center operations, WFM processes, and real-time monitoring principles
- Proficient in Cisco, Exony, and real-time management systems
- Advanced MS Office skills (Excel, PowerPoint, Word)
- Strong analytical, coordination, and problem-solving skills
- Excellent communication and stakeholder management abilities
