Network Operations- Voice Engineer

As a Voice Engineer, you will be responsible for daily operational support for voice infrastructure in our cloud Microsoft Teams tenant. You will need to be comfortable working in a challenging and diverse environment, with a strong knowledge of networking and integration of multiple systems. You will provide direct support to internal team members and external clients via phone, email, chat or in person.

Requirements

• University master's degree in Information Technology or related field or Bachelor degree with minimum of 5 years' experience
• Strong knowledge of networking: TCP/IP, DNS, DHCP, VLANs, and routing
• Integration of multiple systems: Experience integrating multiple systems in a complex environment, both on-premise and within cloud infrastructure
• Cisco environment expertise: Strong background in Cisco voice infrastructure, including experience with Cisco Unified Communications Manager (CUCM), Cisco Unified Contact Center Express (UCCX), and Cisco Voice Gateways
• Cloud expertise: Experience working with cloud technologies, specifically Microsoft Teams, and be familiar with cloud-based voice solutions and services
• Operational support: Experience providing daily operational support for voice infrastructure, including troubleshooting and resolving customer issues within specified timeframes
• Customer support: Experience providing Tier 2 and Tier 3 technical support to internal team members and external clients via phone, email, chat, or in person
• Self-motivation and collaboration: The candidate should be self-motivated and able to work independently, while also collaborating effectively with other stakeholders, including internal teams and external vendors
• Analytical and organizational skills: Possess excellent analytical and organizational skills to analyze, diagnose, and resolve customer issues, as well as to monitor system performance and provide capacity planning recommendations

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance