Process Analyst, Direct Break Fix

The Onboarding to Resolution (O2R) Operational Process Analyst is responsible in creating and managing efficient work processes in the essence of a successful business. The role involves driving continuous improvement of processes, documenting procedures, and optimizing report requirements to support the O2R process.

Requirements

• BA/BS degree in Business Management, Engineering, Computer Science, IT or equivalent
• Masters degree in Business Administration a plus
• Minimum of 3 years working experience preferred
• Experience with transactional operations execution to defined service level agreements and quality