Analista de Ouvidoria Junior

XP Inc. is looking for a Junior Consumer Advocate Analyst to join their Consumer Advocacy team. The role involves performing customer attention through available channels, investigating demands, and collaborating with other areas of the company for continuous improvement of processes.

Requirements

• Complete higher education
• Certification of Consumer Advocate (e.g. FBB200)
• Ability to write and speak in a structured way, with empathy and focus on problem-solving
• Ability to handle multiple demands simultaneously, maintaining control of regulatory and internal deadlines
• Knowledge of Consumer Defense Code, Bank Central norms and/or CVM applicable to Consumer Advocacy
• Office Suite (Word, Excel, Outlook) and ease of learning internal systems

Benefits

• Health plan without copayment
• Dental plan
• Wellhub (Gympass)
• Zenklub
• Life Insurance
• iFood Benefits (VA and VR flexible)
• Transportation Allowance
• New Value (benefits club)
• 6 months maternity leave and 20 days paternity leave
• Creche Allowance
• Exclusive Investment Funds
• Investment Advisory
• XP Visa Infinite Credit Card with no annual fee
• Credit (mortgage, home equity, etc.)
• Flexible Remote Work Model