Analista de Qualidade Junior | Atendimento CX

XP Inc. is looking for a Junior Quality Analyst | CX Support to evaluate customer support, identify improvement opportunities, and support the area in continuous pursuit of operational excellence and customer delight.

Requirements

• Bachelor's degree in Administration, Quality Management, Process Management, Statistics, Information Systems, or related fields
• Solid critical analysis and data interpretation skills
• Excel intermediate
• Systemic vision and focus on solution
• Clear and structured communication
• Knowledge of financial market products, services, and processes (preferably investments)
• Previous experience in customer service

Benefits

• Health and Well-being
• Dental plan
• Wellhub (Gympass)
• Zenklub
• Life Insurance
• iFood Benefits (VA and VR flexible)
• Transportation Allowance
• New Value (benefits club)
• Parental Leave
• Childcare Allowance
• Financial Life Fund of Exclusive Investments
• Investment Advisory
• XP Visa Infinite Card without annual fee
• Credit (consignation, home equity, CCB Imobiliário, etc.)
• Flexible On-Site Work Model