Join the XRG Team: Where Passion for Hospitality Meets Limitless Opportunities! At Xperience Restaurant Group (XRG), our foundation is built on the unwavering dedication of team members who exude a relentless passion for hospitality. We have set our standards high, never settling for anything less than the extraordinary, because at XRG, we believe in delivering not just meals but unforgettable eXperiences.
Requirements
- Provide guests with accurate and thorough information regarding menu items, pricing, and allergen information
- Recognize and cultivate regular guests and repeat business
- Take and enter orders into POS system promptly and accurately
- Ensure all the food and drinks are served promptly and according to specifications
- Ensure that all the necessary stock is being replenished during the shift
- Move furniture as directed by management
- Accurately check guest identification to verify age of 21+ before serving
- Provide service food servers in a timely manner
- Follow given precise drink recipes when dispensing drinks
- Organize and prioritize service
- Respond to guest concerns/complaints and correct errors or resolve complaints while maintaining a positive attitude escalating to management when necessary
- Comply with all safety and health department procedures and all state and federal liquor laws
- Maintain company safety and sanitation standards
- Prepare guest checks through POS terminal functions
- Process guest payments by cash, credit card, venue comps and all other tender types
- Collect required signatures from guest and promptly close guest checks
- Ensure accurate accounting of all bar monies and independent banking procedures
- Sign all cash out slips legibly
- Ensure complete and proper check out procedures
- Clean all spills immediately and place all trash in proper receptacles
- Inform management of any complaint, comments or incident
- Ensure nightly/weekly and opening/running/closing duties are completed
- Record and report any equipment failure and/or safety hazards to management immediately
- Ensure proper rotation of all liquor, beer, wine and consumable items
- Keep bar top clean and free of dirty glasses, dirty ashtrays, trash, etc. throughout shift
- Monitor potentially intoxicated and/or disruptive guests and promptly bring to a manager’s attention
- Refuse further service of alcohol to overly intoxicated guests in a courteous and safety-minded manner
- Record and report any equipment failure and/or safety hazards to management immediately
- Assists and/ or completes additional tasks as assigned
Benefits
- Competitive pay
- Flexibility
- Career Growth Opportunities
- Unique Culture
- Team Member Dining Discounts
- Employee Referral Program
- Financial Well-Being
- Partner Perks
- Sick Time
- Health Insurance
