Service Desk Technician
Y&L Consulting, Inc.San Antonio, Texas, United States
Posted June 6, 2019
Contract
About the Company
Y&L Consulting is a global technology solutions company offering IT roadmapping, project assessments, application development, service desk, business intelligence and ecommerce services across four continents.
Job Description
Service Desk Technician position available at Y&L. The company provides IT development, QA, and maintenance services, as well as help desk and infrastructure services. The role involves troubleshooting issues, utilizing ticketing systems, and communicating technical ideas to a business audience.
Requirements
- 2-3 years of experience in a service desk/help desk role
- Experience troubleshooting issues
- Must be flexible with shift schedule
- Experience in the information technology field supporting inbound customer requests
- Previous experience utilizing ticketing systems
- Proficiency with Windows and Mac laptops and desktops
- Familiarity with Active Directory and Microsoft Outlook/Exchange environments.
- Capable of connecting printers/scanners/copiers
- Strong written and verbal communication skills
- Ability to maintain composure, tact and effectiveness under stressful conditions