Rental Specialist - Pumps
Yancey Bros. Co.Brunswick, Georgia, United States
Posted November 13, 2025
Full Time
About the Company
Yancey Bros. Co., founded in 1914, is the nation's oldest Caterpillar dealer and a trusted partner for construction, roadbuilding, mining, aggregates, and agricultural sectors in Georgia. The company offers a full suite of services—including equipment sales, maintenance, hydraulic support, generator and HVAC rentals, and power solutions—ensuring customers have reliable, high‑quality equipment and expert support. Yancey Bros. distinguishes itself through a century‑long commitment to customer success, tailoring solutions to evolving industry needs and maintaining a strong focus on service excellence. Beyond its commercial offerings, the firm actively supports local communities through volunteerism and charitable partnerships, reinforcing its reputation as a pillar of Georgia’s infrastructure and civic life.
Job Description
As the CRS Rental Pump Specialist, you will act as an inside sales representative for the Cat Rental Store (CRS) with a focus on pump rentals and related solutions. This position handles customer transactions over the phone and in person, ensuring accurate quotes, contracts, and scheduling for pump deliveries and pickups.
Requirements
- Ensure superior customer service by doing everything possible to meet customer needs.
- Determine customers’ pumping requirements and recommend the best rental solutions for their applications.
- Check pump availability with the shop and schedule maintenance to meet delivery deadlines.
- Coordinate timely delivery and pickup of pump equipment to satisfy customer requirements.
- Administers rental agreements, including rental out and in dates.
- Process equipment returns by verifying operating hours, fuel levels, and overall condition.
- Record daily logs of phone calls and customer interactions in the system.
- Handle customer complaints professionally, offering solutions rather than excuses.
Benefits
- Competitive Pay
- Individual Bonus Opportunities Available
- Technician Tool Allowance
- 401k Plan Strong Company Match
- Employee Profit Sharing
- Financial Wellness Coaching
- Employee Wellness Program
- Medical, Vision, Dental Insurance
- Prescription Drug Coverage
- Flexible Spending Accounts
- Short & Long Term Disability
- Group Life Insurance
- Personal Time Off
- Paid Holidays
- Paid Sick Leave
- Career Development
- Tuition Reimbursement
- Ongoing Training
- Advancement Opportunities
