Sr. DevOps Lead - SRE Job

We are looking for a Site Reliability Manager to join our growing team. As a critical member of our team, you will be the owner of the reliability engineering practice for our Digital and Commerce platforms, including Adobe Experience suite, SAP Commerce Cloud, eProcurement gateways, and our AWS Cloud infrastructure.

Requirements

• 10+ years of experience in managing shift schedules, kanban execution and SLA/SLO metric reporting
• Recent 5+ years of experience in managing L2 technical application production support for large B2C/B2B eCommerce website
• Recent 3+ years of experience with ITIL framework including incident management, problem management, and change management
• Experience in driving SWAT and managing SLA/SLO metrics
• Experience in driving root cause analysis and driving closure on a permanent fix
• Experience in managing technical KPIs - availability, performance, error rate, etc.
• Good communicator, both written and spoken, such that complex IT issues can be explained in business language that business can understand
• Able to articulate business solutions to both technical and non-technical audiences.
• Strong understanding of SDLC methodologies (Agile, SCRUM).

Benefits

• Flexible work arrangements
• Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals
• Stable employment with a great atmosphere and ethical corporate culture