CUSTOMER SERVICE REPRESENTATIVE

Our company culture is built upon YKK’s philosophy called the CYCLE OF GOODNESSTM. We believe that providing value and being fair to our customers and our employees is what makes us a successful company in return. Guided by our core values and fundamental behaviors, we strive to foster a caring company, committed employees and challenging work that benefits our employees, customers, and communities.

Requirements

• Communicates with customers by phone or in person and receive orders.
• Performs order entry by keying purchase information into the computer program.
• Handles and resolves customer complaints and billing issues.
• Acts as liaison between customers, sales group, and manufacturing facility.
• Assists customers with the pricing of standard materials.
• May solicit sales of new or additional products.

Benefits

• Competitive compensation package
• Training and advancement opportunities
• Comprehensive benefits package