Member Services
YMCA of East TennesseeTennessee, United States
Posted February 2, 2026
Full Time
About the Company
The YMCA of East Tennessee is a nonprofit community organization that offers a range of recreational and fitness programs, including swimming instruction, lifeguard services, and child care supervision, to promote health, wellness, and youth development in the region.
Job Description
Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.
Requirements
- Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
- Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships.
- Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
- Proficient in DAXKO operations including but not limited to; membership and program registrations.
- Proficient in Daxko Engage, including but not limited to; logging conversations with members each shift, utilizing and completing tasks, etc.
- Proficient in SmartStart scheduling.
- Follows all Y policies, rules, regulations and procedures, including emergency and safety procedures.