Customer Support Team Lead
YocoCape Town, Western Cape, South Africa
Posted October 31, 2025
Full Time
About the Company
Yoco is a fast-growing fintech company that provides payment solutions to merchants in Africa. We are committed to making society more equal by providing access to financial services and promoting economic opportunities.
Job Description
We are looking for a Customer Support Team Lead to join our team at Yoco. As a Customer Support Team Lead, you will be responsible for leading a team of customer support consultants, mentoring and developing their skills, and driving productivity and customer satisfaction. You will also be responsible for implementing customer support procedures, policies, and standards, and working with stakeholders to own the recruitment and growth of the Customer Engagement Team.
Requirements
- Proven track record of leading a customer support team (preferably in a fast-paced Fin-tech or international company)
- Effective communication and customer relations skills
- Ability to work independently and demonstrate rigorous time management
- Ability to learn quickly and become an expert in Yoco’s product offering and customer needs
- Must be proactive, detail-oriented, and demonstrate resilience under pressure
- Be solution-driven and a self-starter
- Ability to remain calm and perform well in high-stress moments
- Be tech savvy, and have a working knowledge of operating CRM databases and other business tools
- Project Management Skills: Demonstrated ability to plan, organize, and oversee projects from initiation to completion
Benefits
- Competitive salary
- Flexible working hours
- Opportunity to work on exciting projects and challenges
- Professional development and growth opportunities
- Collaborative and dynamic work environment
