Copy of Copy of Operations Manager (m/f/d)
Yoummday GmbHHalle (Saale), Saxony-Anhalt, Germany • Berlin, Germany • Munich, Bavaria, Germany • Halle (Saale), Saxony-Anhalt, Germany
Posted October 13, 2025
Full Time
About the Company
yoummday is a leading SaaS platform transforming customer experience through AI and skilled professionals. Our comprehensive solutions simplify recruitment, management, and billing for remote teams while enhancing operational efficiency. With rigorous verification and security checks, yoummday ensures unparalleled quality in telesales, customer service, and outsourcing services, attracting over 70 global firms including Fortune 500 companies.
Job Description
We are seeking an Operations Manager (m/f/d) to join our Munich/Berlin/Halle headquarters. This role involves customer service project oversight, leading team leads, and fostering a dynamic, hybrid, remote work environment. The ideal candidate will analyze KPIs, coordinate stakeholders, and deliver high-quality results.
Requirements
- Education & Experience: Completed professional qualification and experience in project management and team leadership, ideally in a contact center environment.
- Language Skills & Client Needs: Fluent German and English communication skills, understanding of client needs, and project efficiency.
- Motivating and convincing communication: Fluency in German and the ability to motivate and inspire people in a remote environment.
Benefits
- Vacation
- Job lunch allowance
- Corporate Discounts
- Savings Options (JobRad & Variable Annuity)
- Team Events
- Workation Allowance
