Collection Specialist

The Collection Specialist will assist the AR Collection Supervisor to meet and maintain company goals and objectives. This position is fully onsite based out of the Franklin, TN office.

Requirements

• Collect outstanding receivables through telephone and written communication daily.
• Monitor the assigned accounts utilizing workflow tools to provide cash flow and bottom-line profitability.
• Determine importance of issues learned from contact with customers and relay information to proper department for resolution.
• Work closely with credit department when additional credit is required or account is delinquent and possible credit suspension is under consideration.
• Escalate overdue AR for additional collection efforts.
• Maintain and generate reporting to identify delinquent accounts and other collection measurements.
• Provide follow-up on identified issues and discrepancies per the defined metrics.
• Aid the Accounts Receivable Supervisor and other Management personnel and perform special projects as assigned.
• Respond promptly to both internal and external inquiries related to collections, providing clear and professional communication.
• Adhere to all company policies and procedures while maintaining the integrity of financial data.

Benefits

• Medical, Dental, and Vision
• 401k with a company match
• Standard 10 days PTO
• Eligible for bonus plan
• 7 Paid Holidays
• Eligible for OT pay if applicable
• Flexible Spending Accounts
• Life and Accidental Death & Dismemberment Insurance
• Short & Long Term Disability
• Tuition Assistance Program
• Commuter Benefits
• Vacation