Billing and Collections Specialist

The Billing and Collection Specialist will provide general administrative support and perform billing and collection-related duties for affiliate program and learning center sites and participants. The role requires maintaining files, processing client registrations, ensuring data integrity, and providing customer assistance.

Requirements

• Maintains files and related filing system in an accurate and timely manner
• Works with Central Registration to process client registrations into the childcare billing system
• Ensures the integrity of data for billing, programs, and grant-required information
• Provides general customer assistance to efficiently and accurately assist callers with billing issues
• Remains current on program offerings
• Prepares and maintains regular program tuition postings, processes payments, and prepares and reviews regular account reports
• Travels to designated site locations as needed to collect payments
• Performs monthly billing reconciliations
• Prepares various reports, such as school readiness for site managers, as requested
• Regularly reviews third-party payer (DCF, Care4Kids) accounts and documentation and follows up with accurate invoicing, ensuring payments are kept current
• Works with families, site managers, and site supervisors to create payment plans when necessary
• Follows up with accounts to ensure balances are collected on time
• Completes paperwork for delinquent payments, initiating collection paperwork when necessary
• Confirm the accuracy of childcare attendance lists for staff and children in the database
• Provides annual tax information for program clients
• Participates in training and other personal development activities to enhance knowledge and understanding of role
• Builds customer relations with families, site managers, and site staff
• Performs other duties as assigned by the Controller or CFO

Benefits

• Health insurance
• Paid time off
• Retirement plan