Digital Consultant, FSM

The Digital Consultant, FSM, is responsible for delivering high-quality Field Service Management and CRM-enabled solutions across platforms such as ServiceNow, Salesforce, and custom-built architectures.

Requirements

• 2+ years of hands-on experience implementing Field Service Management or service operations solutions on ServiceNow, Salesforce, or similar platforms.
• Strong functional understanding of CRM and FSM processes, including dispatch, workforce management, case/service workflows, and operational analytics.
• Ability to understand complex operational requirements and translate them into structured functional and technical designs.
• Experience collaborating directly with enterprise clients and navigating multi-stakeholder environments.
• Strong communication skills with the ability to engage business owners, technical teams, and leadership stakeholders.
• Highly organized, structured, and capable of managing tasks, requirements, and timelines within an agile environment.
• Demonstrated problem-solving and analytical skills with the ability to troubleshoot issues and identify effective solutions.

Benefits

• Unlimited Vacation/PTO
• Full Health Benefits
• 401k Fixed Percentage Plan
• RRSP
• Paid Parental Leave
• Ongoing training and education opportunities