CRM Manager
ZappLondon, London, GB
Posted February 8, 2026
Full Time
About the Company
Zapp is London's leading premium convenience retail platform, founded in 2020 to disrupt the multi-trillion dollar convenience retail market.
Job Description
As CRM Manager, you will be responsible for developing and scaling multi-channel CRM campaigns, building automated "Always On" journeys, and collaborating with cross-functional teams to drive retention and increase lifetime value.
Requirements
- 5+ years of experience in CRM or Lifecycle Marketing
- Expertise in CRM tools like Braze, Klaviyo, MoEngage, or Iterable
- Experience with data visualisation tools (Looker) and basic SQL
Benefits
- Competitive salary & equity package
- 25 days of holiday per year (plus all bank holidays)
- Private Health Insurance
- Extended sick pay and maternity/paternity leave pay
- Cycle to work scheme
- Flexible/hybrid working arrangement
