Director of Operations
ZappLondon, England, United Kingdom
Posted November 5, 2025
Full Time
About the Company
Zapp combines the ambition and pace of a startup with the discipline and purpose of a company built for the long term. We're uniting technology, brand, and operations to deliver delight in real time - and redefining what premium convenience means for the modern world.
Job Description
We're looking for an exceptional operations leader to help shape and scale the next generation of Zapp's operational infrastructure. This is a senior leadership role responsible for leading our multi-site fulfilment operations, ensuring operational excellence, and building the systems and teams that will power Zapp's next phase of growth.
Requirements
- 8-12+ years in retail, e-commerce, logistics, or warehouse operations, with 5+ years leading large operational teams (100+ people) across multiple sites
- Deep expertise in warehouse operations, inventory management, supply chain logistics, loss prevention, and quality control
- Experience recruiting, developing, and managing large teams including managers and frontline staff
- Expert in establishing KPIs, tracking metrics, and driving accountability through data-driven management and regular business reviews
- Experience managing complex relationships with logistics providers and delivery partners
- Proficiency in data analysis tools (Excel, Looker, Google Suites) and warehouse management systems
Benefits
- Private Health Insurance (AXA)
- Generous Zapp Credit to test the service and experience
- Perkbox membership
- 25 days annual leave, plus UK Bank Holidays
- Pension contributions
