Senior Technical Product Manager – Portal, CPQ and Customer Experience

Zayo is seeking a Senior Technical Product Manager to own and evolve our customer portal, a critical platform used by both external customers and internal teams to quote, order, support, and manage network services.

Requirements

• Minimum of five (5) years of experience in technical product management or similarly system-heavy roles.
• Demonstrated success delivering customer-facing and internal software platforms.
• Programming knowledge required: ability to read and reason about code, understand system logic, and engage deeply with engineers.
• Comfort working with data directly (e.g., querying databases, interpreting logs or metrics).
• Experience managing complex system integrations, especially with Salesforce and ServiceNow.
• Practical experience working in Agile environments (Scrum, Kanban, or similar).
• Strong understanding of the full software development lifecycle, from discovery through delivery and iteration.
• Excellent written and oral communication skills, including comfort interacting with customers when needed.
• Ability to explain complex technical topics clearly to non-technical audiences.
• Strong ownership mindset—you take responsibility for outcomes, not just outputs.
• Humility and curiosity: willing to be wrong, learn, and adapt.

Benefits

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave