Director of Customer Success

Zello is hiring a Director of Customer Success to build an AI-native CS function that compounds NRR, turning every strategic account into a multi-year, expanding partnership.

Requirements

• Own the NRR number end-to-end across renewals, expansion, and at-risk save motions.
• Lead and develop a team of 5–6+ CSMs and Account Managers.
• Design and implement AI-driven workflows that reshape how CS operates.
• Partner closely with Sales on expansion deals, Product on feedback loops, and Marketing on customer storytelling.
• Build the customer health and forecasting systems that give leadership a 90-day forward view of renewal risk.
• Run executive QBRs with our largest accounts and lead at-risk save plays personally.

Benefits

• Competitive pay
• Equity with significant upside
• Flexible schedules and time off
• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance
• Sabbatical after every five years of service