Zello is a voice-first communication platform seeking a Product Research Specialist to identify the best wired and Bluetooth headsets for frontline workers in Retail and Hospitality environments.
Requirements
- Research the headset landscape (wired & Bluetooth)
- Identify and catalog wired and Bluetooth headsets that are widely adopted in Retail and Hospitality environments today
- Survey customer reviews, industry forums, trade publications, and retail/hospitality communities to understand which devices people love and why
- Document key specs, pricing, availability, connectivity type, and user sentiment for each headset identified
- Conduct in-person field research across Austin
- Visit top Austin-area Retail and Hospitality locations to observe headset usage in real work environments
- Speak with frontline staff and managers to understand what they use, what works, and what doesn’t
- Document field observations and surface insights that desk research alone can’t capture
- Build and maintain a structured headset database
- Create and manage a clear, well-organized list of headset candidates with evaluation criteria
- Track attributes such as build quality, compatibility, durability, comfort, and frequency of positive mentions
- Prioritize headsets based on popularity, quality signals, and relevance to Zello’s target environments
- Coordinate and manage internal testing
- Source and purchase top-ranked wired and Bluetooth headsets for hands-on testing
- Conduct your own basic testing of each device, evaluating call clarity, comfort, build quality, and ease of use
- Organize and distribute testing materials
- Collect and consolidate internal feedback into a clear, structured summary for decision-making
- Support vendor shortlisting
- Analyze test results and research findings to help narrow the field to vendors meeting Zello’s quality bar
- Prepare clear summaries and recommendations to inform vendor outreach conversations
- Assist in documenting criteria for vendor selection and partnership potential
Benefits
- Competitive pay
- Equity with significant upside
- Flexible schedules and time off
- Generous Parental Leave
- Sabbatical after every five years of service
- Free snacks in the break room
