Support Engineer - L2

Support Engineer provides second-level technical support, bridging the gap between Product Advocate (L1) team and Engineering at Zello, a voice-first communication platform.

Requirements

• 3-5 years of technical support or related experience in a SaaS or communications technology company
• Strong understanding of APIs, networking fundamentals, and mobile platforms (Android/iOS)
• Proficiency in reading and interpreting logs, JSON, and basic scripting
• Excellent written and verbal communication skills
• Customer-first mindset with attention to clarity and accuracy

Benefits

• Competitive pay
• Equity with significant upside
• Flexible schedules and time off
• Sabbatical after every five years of service
• Free snacks and ping-pong table