AI Services Consultant
ZendeskLisbon, Portugal
Posted February 20, 2026
Full Time
About the Company
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Job Description
As an AI Services Consultant at Zendesk, you will provide technical solutions and remove roadblocks for customers to drive resolutions on our AI Platform. You will act as a technical expert and trusted advisor, guiding customers through complex configurations with agility and precision.
Requirements
- Minimum 3+ years of related experience in Consulting / Professional Services
- Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS
- Demonstrated experience in using adoption and health analytics to build predictive models and forecasts for churn and expansion
- Demonstrated experience designing and executing success plans or roadmaps that drive measurable customer outcomes
- Bachelor’s degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred
Benefits
- Competitive salary
- Benefits package
- Opportunities for growth and development
- Collaborative and dynamic work environment