Business Intelligence Senior Analyst

Zendesk's Enterprise Business Intelligence & Reporting team seeks a proactive, motivated, creative, and experienced BI professional to support a portfolio of enterprise dashboards using modern BI approaches, frameworks, and governance principles to enable scalable self-service capabilities and standards with Tableau, Looker, and Snowflake.

Requirements

• Works directly with internal customers to refine requirements and validate output to ensure solutions will meet expectations.
• Apply technical knowledge to translate business needs into BI solutions
• Develop and improve user learning materials, FAQs, checklists that fosters self-service and self-sufficiency
• Conduct moderate to complex data profiling and analysis to evaluate data sources to determine the best source for business information
• Performing moderate to complex statistical analysis to investigate issues and present recommendations to stakeholders that build trust with the dashboards

Benefits

• Hybrid work arrangement
• Flexible remote work options
• Good knowledge and experience in BI, Reporting, visualization principles, practices, and standards