Lead UX Researcher - Quantitative methods
ZendeskLisbon, Portugal
Posted March 6, 2026
Full Time
About the Company
Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow. Learn more: http://zdsk.co/46mVi8h
Job Description
At Zendesk, we are looking for a Lead UX Researcher with expertise in quantitative methods to craft and execute sophisticated research projects and contribute to designs for Zendesk products that are powerful and easy to use. The successful candidate will lead end-to-end research critical to the success of Zendesk by ensuring we meet our customers’ needs, set our customers up for success, and keep our customers’ businesses in sync. This role will be based in Lisbon, Portugal.
Requirements
- Collaborate with designers, product managers, marketing and engineering teams to provide customer insights
- Work with product management, data analysts and other UX Researchers to craft coordinated research strategies and insights
- Use workflows, scenarios, profiles and reports to document customer behavior
- Translate insights into meaningful recommendations for design and product partners
Benefits
- Paid Time Off
- Retirement Plan
- 401k Matching
- Tuition Reimbursement
- Relocation Assistance
- Visa Sponsorship
