Manager, AI Services Consulting

The Manager, AI Services Consulting role at Zendesk involves leading a team of consultants in delivering AI-driven customer experience solutions, with a focus on scaling AI delivery, predictable customer outcomes, and cross-functional alignment. As a people leader, you will be responsible for hiring, onboarding, coaching, and retaining consultants, setting clear strategy, and driving performance. The role requires technical and product authority in AI implementations, operational delivery, delivery management excellence, and outcome-based consulting.

Requirements

• 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS
• 2+ years in AI-related roles or working on AI product adoption
• 2+ years of people management experience leading customer-facing teams (6–10 direct reports)
• Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS — either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Bonus
• Benefits
• Related Incentives