Principal Technical Program Manager
ZendeskBerlin, Germany
Posted March 18, 2026
Full Time
About the Company
Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
Job Description
At Zendesk, we are passionate about building software that delivers the ultimate customer experience. Your favorite brands maximize our products to engage you as a customer, and we lead the industry with appealingly simple software. We’re constantly innovating, and we apply this philosophy to all prioritized initiatives. As a Principal Technical Program Manager, you will lead multiple complex, cross-functional technical programs that deliver measurable business outcomes and directly support Level 1–3 OKRs.
Requirements
- Significant experience leading complex technical programs in a software and engineering environment
- Proven ability to drive multiple programs with broad cross-functional dependencies and broader program alignment independently
- Demonstrated strength in visioning and planning
- Exceptional execution and quality
- Strong decision-driving capabilities
- Proven ability to leverage AI and LLMs to accelerate program delivery
- Demonstrated expertise in data analytics
- High executive presence and stakeholder management skills
- Strong communication skills
- Proficiency with common program and delivery tools and operational practices
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Hybrid work arrangement
