Senior Product Designer

We're looking for a Senior Product Designer to join our Agent Workspace team and lead design for core agent experiences. You will shape how support teams work in Zendesk day to day—helping agents stay oriented, move faster, and collaborate effectively while handling high volumes across channels.

Requirements

• 6+ years of product design experience with a strong portfolio demonstrating how you have delivered measurable customer and/or operational outcomes at speed.
• Proven experience designing complex, workflow-heavy products (e.g., customer support, CRM, operations, or other B2B SaaS) is strongly preferred.
• Strong skills in interaction design, information architecture, and systems thinking.
• Proficiency in Figma, AI prototyping tools (Lovable, v0, Claude Code etc), and usability testing.
• Experienced in working across geographies, collaborating closely with designers and cross-functional partners in different time zones to drive cohesive design outcomes.
• Comfortable navigating complexity and balancing business needs with user outcomes.
• Comfort with high-ambiguity and the ability to create clarity and momentum for the team in a fast-paced, experimental environment.