Senior Software Engineer (Observability)

Senior Software Engineer (Observability) role at Zendesk, designing and building observability foundations for cloud-native services and the company's LLM/AI stack.

Requirements

• 5+ years of software engineering experience with at least 3 years focused on observability, SRE, or monitoring.
• Hands-on experience with observability tooling (Datadog, Grafana, Prometheus, OpenTelemetry, or equivalent).
• Experience building telemetry for ML/AI systems or demonstrated understanding of model monitoring concepts (drift detection, prediction quality, inference telemetry).

Benefits

• Bonus
• Benefits
• Incentives