Senior Technical Program Manager

As a Senior Technical Program Manager on our Product Development team, you'll work with Product Management and Engineering to define and execute the roadmap for capabilities that allow Zendesk to provide a fully integrated, scalable and easy-to-use AI solution for admin and agents.

Requirements

• Prior experience at a software company driving programs within an Engineering organization and having released at least three large scale releases.
• Strong understanding of AI technologies, tools and AI in general
• Familiarity with Technical Program Management tools and agile methodologies: Jira, Confluence, Trello, Kanban...
• Experience in identifying and calculating inherent risks, determining their impact, and providing appropriate mitigation planning.
• Strong, demonstrable facilitation skills, with a knack for building bridges between teams across multiple locations.
• Experience working across multiple global programs simultaneously.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance