Solutions Consultant

At Zendesk, we're revolutionising what's possible in Customer Experience (CX) and Employee Services (ES). As a Solutions Consultant, you'll play a vital role in shaping the next era of customer engagement by partnering with customers and teams to design and showcase innovative solutions that address real-world challenges and unlock lasting value.

Requirements

• 3+ years of presales or solutions consulting experience
• Strong understanding of web and scripting technologies and SaaS architectures
• Hands-on experience designing and leading customer pilots, POCs, and AI-driven solution demonstrations
• Knowledge of AI technologies such as LLMs, ChatGPT, NLP, MCP and automation frameworks
• Familiarity with Customer Service software, ITSM, CCaas, Business Intelligence, Workforce Management, QA, or Integration middleware

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance