Staff Machine Learning Engineer - Agentic AI
ZendeskMelbourne, Victoria, Australia
Posted April 1, 2026
Full Time
About the Company
Zendesk software brings a sense of calm to the chaotic world of customer service, powering billions of conversations with brands you know and love.
Job Description
We're looking for a Staff Machine Learning Engineer to build and improve our production AI agents that resolve customer service tickets. The ideal candidate has 5+ years of experience building production ML/AI systems and has shipped agent architectures that handle planning, tool dispatch, memory, and failure recovery. Bonus: genuine depth in RL for language models reward shaping, online/offline tradeoffs, reward hacking as a diagnostic.
Requirements
- 5+ years building production ML/AI systems
- Built agent architectures that handle planning, tool dispatch, memory, and failure recovery
- Python and PyTorch fluency
- At least one agent framework
- Judgment to know when to throw it out and build custom
Benefits
- Free snacks and meals
- Flexible working hours
- Full-time employment
