Staff Software Engineer

Zendesk is seeking a well-rounded Staff Engineer to join the Maquina team in Lisbon, Portugal. The team collaborates closely with sister teams in Copenhagen and with data science and ML partners. The role involves actively shaping and developing Ruby on Rails and TypeScript-based services, participating in and leading brainstorming, designing, prototyping, and programming within an agile environment.

Requirements

• 6+ years of experience writing and maintaining high-availability services in Ruby on Rails/NodeJS/TypeScript
• Experience with LLM integrations and AI feature implementation at the Enterprise level
• Strong engineering, architectural experience and extensive knowledge in systems design
• Autonomy to lead a project through its execution, while also knowing when to consult with others
• Able to mentor and lead engineers, contributing to an enjoyable work environment that promotes teamwork
• Experience using observability tools to ensure system reliability at scale
• Open minded and inclusive mentality, both for your colleagues and your work
• English proficiency both spoken and written

Benefits

• Flexible working arrangements
• Hybrid work environment
• Support for remote work
• Regular collaboration with Copenhagen
• Opportunities for growth and development
• Diverse and inclusive work environment
• Support for work-life balance
• Competitive salary and benefits package