Zenni Optical is seeking a Lab Expeditor to join their award-winning Customer Service team. The role is critical in ensuring a seamless customer engagement experience and provides high-quality and consistent service.
Requirements
- Resolving customer issues identified by the lab
- Identifying process improvements relating to inspections
- Queue management of return to sender orders and inspections order
- Collaborating with the shipping team on issues affecting customers
- Serving as the point of contact on the Customer Service team
- Collaborating with the inspections team on best practices for shipping and expediting orders
Benefits
- Annual Bonus Program
- Healthcare: 100% premiums covered for medical, dental, and vision for employees
- Basic Life and AD&D with option for additional voluntary coverage
- Short and long term disability coverage
- 401k with up to 4% match
- EAP and Spring Health that gives you and dependents access to free therapy and coaching
- Free access for you and your family to our digital wellness platform - Wellness Coach
- Generous PTO in addition to our Week of Zen
- Fully Paid Parental Leave
- Family forming & fertility support and services through Maven
- Annual Zenni Gift Card