Lab Expeditor, Customer Service

Zenni Optical is seeking a Lab Expeditor to join their award-winning Customer Service team. The role is critical in ensuring a seamless customer engagement experience and provides high-quality and consistent service.

Requirements

• Resolving customer issues identified by the lab
• Identifying process improvements relating to inspections
• Queue management of return to sender orders and inspections order
• Collaborating with the shipping team on issues affecting customers
• Serving as the point of contact on the Customer Service team
• Collaborating with the inspections team on best practices for shipping and expediting orders

Benefits

• Annual Bonus Program
• Healthcare: 100% premiums covered for medical, dental, and vision for employees
• Basic Life and AD&D with option for additional voluntary coverage
• Short and long term disability coverage
• 401k with up to 4% match
• EAP and Spring Health that gives you and dependents access to free therapy and coaching
• Free access for you and your family to our digital wellness platform - Wellness Coach
• Generous PTO in addition to our Week of Zen
• Fully Paid Parental Leave
• Family forming & fertility support and services through Maven
• Annual Zenni Gift Card