ESaaS - SFDC - Enterprise Architecture
ZensarTexas, United States
Posted October 7, 2025
Full Time
About the Company
Zensar is a leading technology consulting and services company with a focus on designing digital experiences that scale into impactful products and solutions. Specializing in IT, BPO, and various enterprise services, Zensar offers a full lifecycle approach from experience to engineering to engagement, ensuring their work not only leverages technology but also prioritizes human interaction. As part of the RPG Group, Zensar operates globally with over 10,000 employees across 30 locations, emphasizing diversity, sustainability, and a value-driven culture.
Job Description
The Support Lead at Zensar Technologies will manage client support operations across integrated platforms including Salesforce, Data Cloud, Marketing Cloud, Loyalty Cloud, and MuleSoft APIs. This role involves incident resolution, data loading, root cause analysis, and reporting updates to clients. The ideal candidate will have strong understanding of Salesforce and experience with integration workflows.
Requirements
- Strong understanding of Salesforce CRM, Data Cloud, and Marketing Cloud functionalities.
- Experience with MuleSoft APIs and integration workflows.
- Proficiency in ServiceNow for incident and change management.
- Hands-on experience with data load processes (e.g., using Data Loader).
- Ability to analyze logs, trace errors, and perform root cause analysis.
- Strong knowledge on REST APIs, Bulk API JSON, and SQL.
- Experience in preparing client-facing reports using tools like Excel or Salesforce Reports.
- Excellent communication, documentation, and client-handling skills.
- 7+ years of experience in technical support or system operations.
Benefits
- Competitive compensation
- Opportunities for professional development
- Collaborative work environment
