Support Agent

We're looking for a Junior Support Agent to join our player experience team, handling player support tickets and representing the game in every interaction.

Requirements

• Handle player support tickets via Helpshift
• Respond to players in a clear, helpful, and structured way
• Moderate player reports related to rule violations
• Escalate issues when needed and collaborate with the team
• Occasionally report bugs based on player feedback
• Maintain and update internal knowledge base and help center articles
• Flag outdated or missing documentation and contribute to keeping it current
• Maintain consistent performance across response quality and speed
• Support the team with various operational tasks beyond direct player communication

Benefits

• Unknown