Field Service Technician French regions

A Field Service Technician for the French speaking Territories will provide field service to our dealer network in French speaking territories. The position requires significant travel throughout the French speaking Territories and occasionally to the Netherlands or eastern Europe. Residing in France and having a professional level of French and English is required.

Requirements

• Provide field service support, troubleshooting and diagnostic guidance in a pleasant, professional, courteous and timely manner to adequately resolve dealers' issues.
• Conduct onsite repairs and support maintenance activities.
• Provide technical training to the dealer network and deliver your feedback to further improve technical training material.
• Write service reports and record details of interactions with partners in our Salesforce CRM system and your weekly report.
• Communicate and coordinate via various platforms with our mechanics, technicians and engineers to ensure escalated issues are resolved in a timely manner.
• Proactively communicate with colleagues in the office and in the field to ensure service standards are met and dealer satisfaction is maintained.
• Conduct remote technical support, troubleshooting and diagnostic support via various web-based platforms.
• Help improve diagnostic tools and capabilities by providing detailed feedback from the field.
• Accurately document diagnostic procedures and repair actions for difficult or exceptional fault cases.
• Identify and document quality issues with a high level of quality awareness.
• Where necessary, draft, translate and review service bulletins or service instructions.
• Partner Portal guidance and onsite support with warranty administration processes.