Digital Customer Success Manager

ZeroFox is seeking a Digital Customer Success Manager to support and empower our tech-touch customer segment through scalable solutions, automation, and proactive customer education.

Requirements

• Establish and maintain scalable relationships with a broad customer base, delivering consistent, high-quality tech-touch engagement.
• Develop and execute automated enablement programs to guide customers through the platform journey, focusing on usage optimization and feature adoption.
• Analyze customer data to identify patterns and opportunities for targeted outreach, anticipating customer needs based on usage trends.
• Support customer adoption through regular web-based training, resources, and tailored recommendations for maximizing platform value.

Benefits

• Competitive compensation
• Community-driven culture with employee events
• Generous time off
• Best-in-class benefits
• Fun, modern workspace
• Respectful and nourishing work environment