Senior Associate - Customer Success

Zeta is a next-generation banking technology company providing cloud-native, fully stackable processing and core banking platforms for issuers. The company is looking for a Senior Associate - Customer Success to support customer onboarding and implementation activities for assigned banking / fintech partners. The role involves managing cross-functional stakeholder coordination, technical troubleshooting & escalation support, documentation & process excellence, and revenue & billing support.

Requirements

• Customer / Program Skills:
• Strong customer-facing communication and stakeholder management skills.
• Ability to manage multiple priorities, deadlines, and cross-functional dependencies.
• Strong ownership mindset with ability to work independently.
• Comfortable working in high-pressure, fast-paced environments.
• Strong attention to detail and problem-solving ability.
• Technical / Functional Skills:
• Good understanding of SaaS implementation / customer success workflows.
• Basic understanding of APIs, integrations, ticketing systems, and support processes.
• Ability to understand technical discussions and coordinate issue resolution.
• Knowledge of SLAs, escalations, and support lifecycle.
• Tools / Systems:
• Preferred exposure to:
• CRM / ticketing tools (Freshdesk, JSM etc.),