Senior Data Scientist

Senior Data Scientist role supporting three core platforms that handle customer communications at scale. Responsible for measurement framework, experimentation, and analytical insights to guide product strategy and customer outcomes. Work with product teams to design, launch, and optimize platform features and campaigns. Work on complex data analysis, experimentation, and model development to turn data into actionable recommendations.

Requirements

• Lead the design, development, and maintenance of Weekly Business Review (WBR) dashboards and reports for the Connections, Conversations, and Communications Platforms.
• Analyze large, complex platform datasets to provide timely, accurate performance insights and uncover trends, patterns, and opportunities for optimization.
• Partner with product stakeholders to conduct deep-dive and ad-hoc analyses on topics such as dips in connection quality, the impact of external changes, and adoption of new conversational and communication features.
• Design, execute, and analyze A/B tests and other experimental designs for feature launches and platform optimizations.
• Build and integrate basic predictive or heuristic models into platform features to enhance personalization and governance.
• Collaborate with data engineering and product teams to design and optimize data pipelines and new data products/tables.
• Mentor and support other analysts or partners on best practices in querying, experimentation, and data storytelling.

Benefits

• Competitive base salary
• Benefits
• Equity awards