Senior Technical Support Engineer

We're looking for a Senior Technical Support Engineer to join our Customer team. As a mission-critical role, you'll ensure our customers receive fast, accurate, and technically excellent support. You'll serve as the highest internal technical escalation point, combining deep product mastery with a strong ability to diagnose complex issues.

Requirements

• 5-6 years in a technical, customer-facing role
• At least 2 years serving as an escalation point or senior technical leader within Support
• Proven experience partnering directly with Engineering teams
• Demonstrated success supporting enterprise-scale customers
• Track record of owning complex problems end-to-end

Benefits

• Full health, vision & dental coverage
• Catered lunches & dinners for SF employees
• Commuter benefit
• Team building events & happy hours
• Flexible PTO
• Apple equipment plus home office budget
• 401k plan