Specialist, Customer Experience (New York)

Zocdoc is seeking a Specialist, Customer Experience to deliver exceptional customer service to healthcare provider accounts, upsell features, and offer tailored solutions through calls, emails, and chat. The ideal candidate is super-positive and empathetic, a team player, and passionate about bringing solutions to providers.

Requirements

• Super-positive and empathetic
• Team player
• Passionate about bringing solutions to providers
• Excited to learn new techniques and systems
• Excellent communication and interpersonal skills, both in verbal and written form
• Customer service experience, preferably in a healthcare or technology-related field
• Strong problem-solving abilities and adaptability in a fast-paced environment
• Exceptional organizational skills and attention to detail
• Dedication to delivering best-in-class customer service and promoting Zocdoc's mission

Benefits

• Flexible work environment
• Competitive PTO
• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified