End User Services Specialist / IT Helpdesk (m/w/d)
ZOLL Medical CorporationCologne, North Rhine-Westphalia, Germany
Posted February 16, 2026
Full Time
About the Company
ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care. The Asahi Kasei Group is a diversified group of companies led by holding company Asahi Kasei Corp., with operations in the material, homes, and health care business sectors. Its health care operations include devices and systems for acute critical care, dialysis, therapeutic apheresis, transfusion, and manufacture of biotherapeutics, as well as pharmaceuticals and diagnostic reagents. With more than 30,000 employees around the world, the Asahi Kasei Group serves customers in more than 100 countries. For more information, visit www.asahi-kasei.co.jp/asahi/en/.
Job Description
The ZOLL Medical Corporation is seeking an End User Services Specialist / IT Helpdesk to join their global IT team in Cologne, Germany. The role involves providing technical support for hard- and software, managing user accounts, and consulting with departments on new hardware and workstation solutions.
Requirements
- Completed education or study in the IT area or comparable professional experience
- At least 2 years of experience in technical support or a comparable environment
- Ideally, certificates such as ITIL, CompTIA+, Microsoft or HDI
- Experience with IT service management systems (e.g. ServiceNow)
- Fluent German and very good English skills in word and writing
Benefits
- 50 € contribution to occupational pension provision
- Occupational supplementary health insurance with a budget of € 300 per year
- Meal allowance for orders directly to the office
- 38 hour week in full-time
- Hybrid work after training possible
- Access to the Corporate Benefit Portal with attractive offers
- 30 days of vacation
- Unlimited employment contract
- Free drinks and fresh fruit
