Leiter:in Technischer Kundenservice & Onboarding
zollsoft GmbHJena, Thuringia, Germany
Posted August 7, 2025
Full Time
About the Company
Zollsoft GmbH is an innovative family-owned company specializing in medical informatics and Apple-based software for clinics. Their flagship product, tomedo®, has been recognized as the highest-performing solution by the ÄND (medical news service). The company fosters a collaborative, startup-like environment with flat hierarchies, flexible work arrangements, and extensive employee perks including fitness facilities, yoga classes, and home office options.
Job Description
As the Technical Customer Service & Onboarding Lead, you'll be a key figure in building customer relationships and driving company success. You will lead a team, optimize the onboarding process, ensure efficient software installation, and oversee technical implementations. Collaboration with sales, support, and development teams is crucial to ensure a smooth onboarding process. The role requires a presence in the Jena office 2-3 days a week.
Requirements
- Sound experience in software installation and technical support
- Experience in a dynamic environment with larger teams
- Leadership skills to inspire, motivate, and develop a team
- Ability to remain calm and solve problems effectively
- Excellent communication skills
- Strategic thinking and optimization potential
- German skills at least at C1 level
Benefits
- Super team and flat hierarchies
- Job Crafting/individual work design
- Flexible working hours
- Development opportunities
- Homeoffice/Mobile Working
- Team Events
- Promotion of physical and mental health
- Company pension plan
- Company health insurance
- Bike leasing
- Hardware leasing
- Employee discounts
- Care cost subsidy/daycare subsidy
- Recreation allowance
- Food allowance
- Travel allowance
- Overseas work
