Network Operations Engineer - L1
Zones, LLC, India
Posted December 8, 2025
Full Time
About the Company
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain.
Job Description
Zones is seeking a Network Operations Engineer to develop and maintain functional and secure networks. The role requires strong problem-solving skills and thorough knowledge of network administration and architecture.
Requirements
- Work in 24x7 rotational shifts for service operations.
- Monitor IT infrastructure: servers, storage, backup, network devices (switches, routers, firewalls), and security devices (IPS, IDS).
- Categorize and qualify alerts from monitoring platforms and escalate to respective teams.
- Use monitoring tools (e.g., ScienceLogic, Zabbix, ManageEngine) and ticketing tools (e.g., ServiceNow, ManageEngine, Ivanti).
- Perform initial troubleshooting for basic issues.
- Handle major incident management and participate in bridge calls.
- Route incidents, service requests, and changes to appropriate stakeholders within SLA.
- Coordinate with Duty Manager for ticket queue management.
- Maintain vigilance for major incidents or widespread service-impacting events.
- Basic technical knowledge of Layer 1, 2, and 3 concepts (VLAN, STP, IP addressing).
- Eagerness to learn emerging technologies like Routing & Switching, SD-WAN, Cloud Connectivity, and Security.
Benefits
- Medical Insurance Coverage
- Group Term Life
- Personal Accident Cover
- Flexible Leave Policy
