As a Senior IT Administrator, you will work with the leadership team to plan and deliver against our strategy and vision to create exceptional technology experiences for our users. You will be responsible for implementing and developing frameworks and processes to run the organization. The ideal candidate will have 5+ years of experience as a Systems Administrator, hands-on experience leading technology projects, and strong skills with AV solutions.
Requirements
- Management and automation of employees' IT infrastructure (Windows & Mac)
- Office network and services administration (Merak)
- Manage a wide-range of SaaS applications and services used by our staff (Zoom, Box, Adobe, Slack, Nexthink, Absolute, NinjaOne, Crowdstrike,)
- Provide expert-level technical assistance for core business applications (Azure, Intune, O365)
- Provide senior technical support knowledge for end-users regarding computers, printers, and mobile devices
- Maintain laptop and desktop computers including installing, managing, and upgrading the operating system, installing, and configuring applications, creating users, and securing computers with disk encryption and other security best practices
- Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe, and midrange operations
- Interact professionally with internal users including Senior Partners to diagnose and resolve problems
- Strong knowledge of Azure Active Directory design and Group Policy administration
- Manage an enterprise-wide software deployment strategy using Microsoft Endpoint Manager/Intune
- Proactively monitor a Microsoft infrastructure environment to ensure continued availability of the systems and services.
- Document and update firm-wide installation and configuration procedures and policies
- Complete maintenance and support actions for the production of Microsoft technologies; ideally, develop processes to increase efficiency and automate regular maintenance of support actions
- Active user training and awareness across the firm and specialized within practice areas
- Work with team to develop Keystone's long-term strategic goals and define our path to accomplishing them
- Lead new system implementations, process changes, and migrations that drive key business objectives
- Look for connections to other projects and recommend opportunities for optimization and integration points
- Manage issue escalations and provide support to teams
- Review upcoming SaaS release features as well as other integrated applications and provide recommendations to enhance efficiency and productivity
- Up to 10% travel (occasional travel to other offices to provide coverage)
Benefits
- Comprehensive Benefits package
- Medical coverage
- State-mandated sick leave
